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Jewlery purchased at Krystyna's Jewelry can be exchanged or returned for a full refund within 30 days of the origianl purchase date. Jewelry must be in its original, new condition and not worn, used, damaged or altered. Jewelry that has been worn, damaged, altered, or purchased more than 30 days prior to the original purchase date will not be eligible for return or exchange. Custom made jewelry or any jewelry that has been designed and created just for you cannot be returned or exchanged. Any jewelry that has been altered from its original state cannot be returned or exchanged. Alterations include sizing of rings, shortening or lengthening of chains/bracelets, and engraving.